Returns & Refunds

We want you to be satisfied with what you wear from Pelsunisexkloset. This policy explains how returns, exchanges, cancellations, and refunds work for retail orders placed on pelsunisexkloset.com or collected from our Tema shop.

Contact window

If something is wrong with your order, contact us within 48 hours of receiving the items (delivery or pickup). Message WhatsApp +233 55 957 3870 or email support@pelsunisexkloset.com. Include:

• Your order number
• A clear description of the issue
• Clear photos of the item and any packaging labels where relevant

Eligible issues

We review cases such as wrong item sent, wrong size sent against what was ordered, manufacturing defects, or significant damage noticed on arrival. Approved resolutions may include exchange for available stock, store credit, or refund, depending on the item condition and what we can offer at the time.

What is usually not eligible

• Items that have been worn, washed, altered, or returned without tags where tags were present
• Change of mind after the 48 hour contact window without an agreed exception
• Damage caused after delivery or pickup by the customer

Cancellations

If you need to cancel before we finish preparing the order, message us immediately with your order number. If preparation or dispatch has already started, cancellation may not be possible. Paid orders that are cancelled before fulfilment are refunded through the original Paystack payment method where possible.

Refund timing

Approved refunds are processed back through Paystack to the original payment method. Bank or Mobile Money timelines vary by provider and can take several business days after we issue the refund.

Wholesale orders

Wholesale terms may differ from standard retail returns. Please confirm wholesale conditions with us before placing large quantity orders.