FAQ
Answers to the questions customers ask most often before buying, during fulfilment, and after delivery or pickup.
Ordering and accounts
How do I place an order?
Browse the shop, add items to your cart, and proceed to checkout. Enter your Ghana billing details, choose pickup or nationwide delivery, add your WhatsApp number, then pay securely with card or Mobile Money through Paystack. An account is created automatically from your email so you can track the order.
Do I need to create an account before shopping?
No. At checkout we create your account for you using the email and name you provide. You will receive a set password link by email so you can sign in later to view orders.
What payment methods do you accept?
Online payments are processed by Paystack. You can pay with Visa, Mastercard, or Ghana Mobile Money options supported by Paystack such as MTN, Telecel, and AirtelTigo where available.
Stock and fulfilment
Are products in stock or dropshipped?
We fulfil from our Tema wholesale and retail shop. This is not an overseas dropshipping model. Items are prepared from our available shop inventory. If a size or colour needs confirmation, we will contact you on WhatsApp before dispatch or pickup.
How long does delivery take?
Pickup at Washington Station is usually same day to 48 hours after payment confirmation during shop hours. Delivery within Greater Accra and Tema is typically 1 to 3 business days. Other regions in Ghana are typically 2 to 5 business days depending on location and courier arrangements.
Can I pick up my order?
Yes. Choose pickup at checkout, select a preferred date and time window, then bring your order number when you collect at Tema Community 22 Annex (Washington Station).
Sizing, wholesale, and support
How do I get sizing help?
Message us on WhatsApp at +233 55 957 3870 with the product link and your usual size. If you prefer to feel fabric and fit, visit the shop during opening hours.
Do you sell wholesale?
Yes. We support wholesale buyers. Contact us on WhatsApp or call +233 54 791 7771 to discuss quantities, sizes, and collection arrangements.
How do I track my order?
Open My Account, Orders. Each paid order shows a progress timeline from Order received through to Delivered. You also receive email updates when the status changes.
What is your returns policy?
Contact us within 48 hours of receiving your order if something is wrong, with your order number and clear photos. Full details are on the Returns and Refunds page.